Complaints or Disputes

At Mildura Health Fund, we are continually looking for ways to serve you better and member satisfaction is extremely important to us. If you ever have a complaint or dispute relating in any way to your membership, contact us directly as quickly as possible at memberexperience@mildurahealthfund.com.au or phone 03 5023 0269.

Making a complaint to the Commonwealth Ombudsman

If we have done all we can to rectify the situation and you are still not satisfied with the outcome, you have the right to request an independent review from the Commonwealth Ombudsman, whose duty it is to provide advice and information and attempt to resolve complaints about health insurance.

To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au or phone 1300 362 072.

For general information about private health insurance, see www.privatehealth.gov.au

Give us a call on

(03) 5023 0269

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