Mildura Health Fund Places 2020 Premium Increase on Hold

Mildura Health Fund (MHF) is freezing the premium increases on all its private health insurance products which was due to come into effect from 1 April 2020.

MHF Chief Executive Officer, Gerard Op de Coul said “a decision has been made to place the 2020 premium increases on hold for at least six months due to the economic impacts of the COVID-19 pandemic”. APRA, the regulator for private health insurance has been informed of this decision.

Mr. Op de Coul said “As a not for profit heath fund, it is critical we support our members when we can and make decisions that will assist them in challenging times”.

During this period, MHF is committed to continue to provide member service, with the exclusion of face to face service. This decision has been made to ensure the health of our staff and members. Members can however drop paperwork securely into the new mailbox at 79 Deakin Avenue.

“At a time where health is top on everyone’s mind, we will be here for our 34,000 members from all over Australia, when they need us most. Our Customer Service Team will continue to be contactable via phone and email between 8.30am and 5pm Monday to Friday” said Mr. Op de Coul.

“We have also committed to Telehealth for this period of time. This will allow our members who hold the right level of cover to access a range of general treatment services such a physiotherapy, psychology, speech pathology, occupational therapy, exercise physiology, podiatry and dietetics. As a lot of members are at home isolating, we see it to be extremely important that they continue to look after their health and mental health. We see Telehealth as a great initiative at this time”.

“We are currently experiencing an unprecedented time and now, more than ever, being able to access the best health care is critical. Our thoughts are with everyone at this time of uncertainty” added Mr. Op de Coul.

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